Terms and conditions
Töysän Kenkätehdas Ltd.
Our Terms and Conditions are as follows:
If you request a refund within the statutory 7 days from date of delivery we will refund the value of the shoes (not the Shipping charge) when we have received them back promptly and in perfect condition.*
If you would like to exchange for a different size in the same product, one size exchange per transaction may be requested at no additional outward shipping charge.
If you decide, even after taking advantage of our free size exchange, that the shoes are still not suitable and you ask for a refund, all shipping costs incurred by us relating to your transaction will be deducted from the amount refunded.
* Items must be returned in a timely manner to the address mentioned at the top of this page in the condition they left our premises, in the original box, unworn, uncreased, unmodified, undamaged, unmarked, and entirely fit for resale as new.
You must first request confirmation from us by email authorising the return – please don’t post them without telling us. We regret we do not have a collection service. Send returned items by priority mail (airmail in case of overseas returns) insured to cover yourself against accidental loss or damage. Please mark the package “returned goods, country of origin Finland” if returning items from overseas. We will not accept liability for import or Customs charges on returned items if EU Customs are not made aware that the returned goods were originally purchased from Finland. Until we have received the return and agreed the refund or exchange following examination of the condition of the returned goods, items purchased remain your property.
We accept no responsibility for loss or damage while items are in transit. If items show any sign of having been used for any temporary purpose worn, modified or damaged either while in your possession or en route back to our premises, we reserve the right to refuse a refund or exchange, in which case we will send the shoes back to you.
We are the designers and sole manufacturer of Töysän Kenkätehdas Shoes. You will know immediately and reliably whether your choice is available, and it will be sent to you promptly as soon as your transaction is verified. If a particular size or style goes out of stock, the item will be removed from the online shop product pages until the next delivery from our factory in Finland. If you would like to confirm anticipated restocking date, please email us or contact us by “Contact Form” in our website.
Customers are expected to check the condition of shoes or boots. Leather shoes and boots are not waterproof, and should not be worn in adverse weather conditions. If accidentally exposed to water, they must be allowed to dry out naturally, not by application of heat. Leathers used are carefully selected by our buyers, but some minor variation or marking in the surface finish may be evident because leather is a natural product. Boots and shoes with long rods will need routine maintenance from a shoe repairer. Our shoes and boots are designed, manufactured and sold specifically as traditional shoes of Finland. Materials and construction methods used are appropriate for smart, occasional wear accustomed to this type of footwear. Any reference made on this website or in any of our literature or publicity material to the high quality of our products or of the materials used in their manufacture refers to traditional methods and value, not to their ruggedness in adverse or inappropriate conditions.
We accept no responsibility, beyond advising caution, for any accidental damage occurring to the shoes, or to you, or caused by you to anyone or anything, while you are wearing our shoes and boots. Any decision taken as to how, where, or when you wear them is a matter for your own judgement and common sense.
No part of this website may be reproduced or copied in any form or for any purpose without our permission. All of Töysän Kenkätehdas boots and footwear designs, and all logos, text and images are the property of Töysän Kenkätehdas Ltd.
All prices quoted and all transactions are in Euros, and include VAT at the standard Finnish rate. We do not accept payment or quote our prices in other currencies as these depend on exchange rates at the time of purchase. The rate of exchange is determined by your bank or card-issuing company at the time of the transaction.
While using PayPal or credit card payment methods during the checkout procedure, you will be transferred to the encrypted Server. This ensures your details are treated confidentially and securely. Your card details are not stored or viewed by Töysän Kenkätehdas Ltd., we are simply informed by PayPal whether or not the transaction has been successful.
It is your responsibility to ensure your address details are correctly entered when placing an order.
Taxes and duties deemed payable on imported goods in countries outside the EU are the responsibility of the purchaser.